Role Definition:

The Area Manager (DC) is responsible for overseeing the operational aspects of the deep cleaning branch, ensuring efficient staff performance, customer satisfaction, and adherence to quality standards.

Responsibilities deliverable:

• Monthly manpower planning and reporting to the higher authority.
• Approval of monthly material planning.
• Supervision of attendance and leave management for deep cleaning staff.
• Check and ensure uniformity and grooming standards.
• Delegate and review daily, weekly, and monthly tasks for Operation Executives.
• Schedule shifts and manage staff replacements as needed.
• Ensure the efficient and productive performance of the Operation Team.
• Coordinate daily with key customers.
• Establish and reinforce cleanliness, tidiness, and hygiene standards.
• Collect feedback from customers after each visit.
• Request customer references.
• Handle and resolve daily customer/staff-related issues.
• Solicit Google reviews from customers.
• Record, update, and maintain the customer database.
• Ensure payment collection from customers.
• Provide necessary equipment and materials to staff before site visits.
• Administer the salary of deep cleaning staff.
• Ensure proper accommodation and food arrangements for all staff.
• Implement cost reduction measures and prepare monthly reports.
• Participate in significant cleaning projects and deep cleaning when required.
• Ensure compliance with safety and sanitation policies.
• Daily reporting from the team.
• Motivate and support the team as needed.
• Submit training reports to management.
• Daily reporting to management.
• Build and supervise a team of supervisors.
• Daily reporting from the supervisor.
• Branch performance presentation
• Complains case study
• Arranging branch social activities
• Traveling to different branches for training reviews and reporting.
• Creating and applying structures and SOPs
• Implementation of SOPs and execution of policies

Tasks and Activities:

• Daily planning
• Team management
• Grooming and uniform checking
• Attendance & Payroll
• Reporting
• Monthly Cost Reduction Report.

Measurement Metrics:

• Staff Retention Ratio
• No. of complaints done.
• Report Submission
• No of new customers (via referrals)
• No of feedbacks
• Training and Development