Role Definition:

The Area Manager (DC) is responsible for overseeing the operational aspects of the deep cleaning branch, ensuring efficient staff performance, customer satisfaction, and adherence to quality standards.


Responsibilities deliverable:

  • Monthly manpower planning and reporting to the higher authority.
  • Approval of monthly material planning.
  • Supervision of attendance and leave management for deep cleaning staff.
  • Check and ensure uniformity and grooming standards.
  • Delegate and review daily, weekly, and monthly tasks for Operation Executives.
  • Schedule shifts and manage staff replacements as needed.
  • Ensure the efficient and productive performance of the Operation Team.
  • Coordinate daily with key customers.
  • Establish and reinforce cleanliness, tidiness, and hygiene standards.
  • Collect feedback from customers after each visit.
  • Request customer references.
  • Handle and resolve daily customer/staff-related issues.
  • Solicit Google reviews from customers.
  • Record, update, and maintain the customer database.
  • Ensure payment collection from customers.
  • Provide necessary equipment and materials to staff before site visits.
  • Administer the salary of deep cleaning staff.
  • Ensure proper accommodation and food arrangements for all staff.
  • Implement cost reduction measures and prepare monthly reports.
  • Participate in significant cleaning projects and deep cleaning when required.
  • Ensure compliance with safety and sanitation policies.
  • Daily reporting from the team.
  • Motivate and support the team as needed.
  • Submit training reports to management.
  • Daily reporting to management.
  • Build and supervise a team of supervisors.
  • Daily reporting from the supervisor.
  • Branch performance presentation
  • Complains case study
  • Arranging branch social activities
  • Traveling to different branches for training reviews and reporting.
  • Creating and applying structures and SOPs
  • Implementation of SOPs and execution of policies


Tasks and Activities:

  • Daily planning
  • Team management
  • Grooming and uniform checking
  • Attendance & Payroll
  • Reporting
  • Monthly Cost Reduction Report.


Measurement Metrics:

  • Staff Retention Ratio
  • No. of complaints done.
  • Report Submission
  • No of new customers (via referrals)
  • No of feedbacks
  • Training and Development
Job Category: Area Manager
Job Type: Data Management Field Work
Job Location: Ahmedabad

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