The Cleaning Company Frequently Asked Question
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Frequently asked question

Classic Bathroom Cleaning

Will the classic bathroom cleaning service include scrubbing of tiles?

Answer: Yes, our classic bathroom cleaning service includes thorough scrubbing of tiles and grout to remove dirt and grime buildup.

Do you provide cleaning of hard-to-reach areas such as behind the toilet and under the sink?

Answer: Absolutely, our cleaning technicians are trained to reach and clean all areas of your bathroom, including those difficult-to-access spots.

Can I request special attention to specific areas of concern in my bathroom?

Certainly, our team is happy to address any specific concerns or focus on particular areas that require extra attention during the cleaning process.

How long does the classic bathroom cleaning service typically take?

The duration of the service depends on various factors such as the size of the bathroom and its current condition. However, our team works efficiently to complete the cleaning in a timely manner. An Average of 50 Mins can be considered for 1 Bathroom.

Are eco-friendly cleaning products available for the classic bathroom cleaning service?

Yes, upon request, we can use eco-friendly cleaning products to ensure a safe and environmentally-friendly cleaning experience.

Will you remove soap scum and water stains from shower doors and walls?

Absolutely, our classic bathroom cleaning service includes the removal of soap scum, water stains, and any other buildup from shower doors, walls, and surfaces.

Do I need to provide any cleaning equipment or supplies for the classic bathroom cleaning service?

No, our cleaning technicians come fully equipped with all the necessary cleaning equipment and supplies to perform the service efficiently.

Can I schedule the classic bathroom cleaning service on a recurring basis?

Yes, we offer flexible scheduling options, including recurring appointments, to ensure your bathroom remains clean and fresh on a regular basis.

Is there a satisfaction guarantee for the classic bathroom cleaning service?

Absolutely, we stand behind the quality of our service. If you’re not satisfied with any aspect of the cleaning, please let us know, and we’ll make it right

Are bathroom fixtures such as faucets and showerheads included in the classic cleaning service?

Answer: Yes, we ensure that all bathroom fixtures are cleaned and polished as part of our classic bathroom cleaning package.

Intense Bathroom Cleaning

What distinguishes intense bathroom cleaning from your classic service?

Intense bathroom cleaning is a more comprehensive and deep-cleaning option, targeting stubborn stains, grime, and buildup in hard-to-reach areas.

Will intense bathroom cleaning remove tough stains like mold and mildew?

Yes, our intense cleaning service is designed to tackle tough stains like mold and mildew, leaving your bathroom surfaces clean and sanitized.

Does the intense cleaning service include disinfection of bathroom surfaces?

Absolutely, disinfection is a crucial part of our intense cleaning process to ensure your bathroom is not only clean but also hygienic and germ-free.

Can intense bathroom cleaning help eliminate foul odors in the bathroom?

Yes, our intensive cleaning targets sources of odor such as bacteria and mold, leaving your bathroom smelling fresh and clean.

Will you clean and sanitize the grout between tiles during intense bathroom cleaning?

Yes, our team pays special attention to cleaning and sanitizing grout lines, ensuring a thorough and deep clean of your bathroom surfaces.

Are eco-friendly cleaning products available for intense bathroom cleaning?

Yes, upon request, we can use eco-friendly cleaning products to provide a safe and environmentally-friendly intense cleaning experience.

How long does it typically take to complete an intense bathroom cleaning service?

The duration may vary depending on the size and condition of the bathroom. However, our team works efficiently to complete the intense cleaning in a timely manner.

Can I customize the intense bathroom cleaning service to focus on specific areas of concern?

Certainly, our team is flexible and can tailor the intense cleaning service to address your specific needs and concerns.

Will intense bathroom cleaning remove hard water stains and limescale buildup?

Yes, our intensive cleaning process targets hard water stains and limescale buildup, leaving your bathroom fixtures sparkling clean.

Is there a satisfaction guarantee for the intense bathroom cleaning service?

¬†Absolutely, we are committed to your satisfaction. If you’re not happy with any aspect of the cleaning, please let us know, and we’ll make it right.

Move in Bathroom Cleaning

What is move-in bathroom cleaning, and why is it necessary?

 Move-in bathroom cleaning is a specialized service designed for cleaning and sanitizing bathrooms in a new or recently occupied property before moving in. It ensures a fresh and hygienic start in your new home.

Does move-in bathroom cleaning include cleaning of fixtures and fittings?

  • Yes, our move-in cleaning service covers cleaning and sanitization of all bathroom fixtures, including sinks, toilets, showers, bathtubs, and faucets.

Will move-in bathroom cleaning remove construction dust and debris?

  • ¬†Absolutely, our thorough move-in cleaning process includes removing construction dust, debris, and any residue left behind from renovations or construction work.

Can move-in bathroom cleaning address hard water stains and mineral deposits?

  • ¬†Yes, our cleaning experts are equipped to tackle hard water stains and mineral deposits, leaving your bathroom fixtures looking clean and shiny.

Is grout cleaning included in the move-in bathroom cleaning service?

Yes, our team pays special attention to cleaning and sanitizing grout lines, ensuring a deep clean and restoring the appearance of your bathroom tiles.

Are eco-friendly cleaning products used for move-in bathroom cleaning?

  • Upon request, we can use eco-friendly cleaning products to ensure a safe and environmentally-friendly cleaning experience for your move-in.

How long does move-in bathroom cleaning typically take?

The duration of the cleaning may vary depending on the size and condition of the bathroom. However, our team works efficiently to complete the cleaning in a timely manner.

Can I schedule move-in bathroom cleaning on short notice?

 Yes, we strive to accommodate your scheduling needs, including providing cleaning services on short notice to ensure your new home is move-in ready.

Does move-in bathroom cleaning include disinfection of surfaces?

  • Yes, disinfection is an essential part of our move-in cleaning process to ensure your bathroom surfaces are not only clean but also hygienic and germ-free.

Is there a satisfaction guarantee for move-in bathroom cleaning?

¬†Absolutely, we stand behind the quality of our services. If you’re not satisfied with any aspect of the cleaning, please let us know, and we’ll make it right.

Kitchen Deep Cleaning

What does empty kitchen cleaning entail?

Empty kitchen cleaning involves thorough cleaning and sanitization of all surfaces in your kitchen when it is completely empty of utensils and belongings.

Can you remove oil and grease stains from kitchen surfaces during empty kitchen cleaning?

Absolutely, our cleaning experts specialize in removing oil and grease stains from walls, slabs, cabinets, stove, sink, and other surfaces for a sparkling clean kitchen.

Does empty kitchen cleaning include cleaning inside cabinets and drawers?

Yes, as part of our service, we clean inside cabinets and drawers to ensure every corner of your kitchen is spotless.

How long does empty kitchen cleaning typically take?

On average, empty kitchen cleaning takes about 3 hours, but the duration may vary depending on the size and condition of the kitchen.

What appliances are included in the kitchen cleaning service with appliances?

Our service includes cleaning and sanitization of essential kitchen appliances such as the refrigerator and microwave oven to ensure they are clean and hygienic.

Can you remove stubborn stains and food residue from inside the refrigerator and microwave?

Yes, our cleaning experts use specialized techniques and eco-friendly products to remove stubborn stains and food residue from inside appliances for a thorough clean.

Do I need to empty the appliances before the cleaning service?

Yes, please ensure that the refrigerator and microwave are empty before our team arrives for the cleaning service to ensure optimal results.

Is appliance cleaning included in the pricing for kitchen deep cleaning?

Yes, appliance cleaning is included in the pricing for kitchen deep cleaning with appliances, providing you with a comprehensive cleaning solution for your kitchen.

Is empty kitchen cleaning suitable for newly constructed or renovated kitchens?

Yes, empty kitchen cleaning is ideal for newly constructed or renovated kitchens to remove construction dust, debris, and any residue left behind

Why is chimney cleaning important as part of kitchen deep cleaning?

  • Chimney cleaning is essential for removing built-up grease, oil, and debris, ensuring proper ventilation and preventing fire hazards in your kitchen.

How often should I get my kitchen chimney cleaned?

 It is recommended to clean your kitchen chimney at least once every six months to maintain optimal performance and safety.

Can you clean different types of kitchen chimneys?

 Yes, our cleaning experts are trained to clean various types of kitchen chimneys, including ducted, ductless, and island chimneys, using suitable techniques and tools.

Does chimney cleaning include inspection and maintenance?

  • ¬†Yes, our chimney cleaning service includes inspection and basic maintenance to ensure your chimney is in good working condition after cleaning.

How long does it take to clean a kitchen chimney?

The duration of chimney cleaning may vary depending on the type and condition of the chimney, but on average, it takes about 1 to 2 hours

Yes, chimney cleaning is included in the pricing for kitchen deep cleaning with chimney service, offering you a comprehensive solution for a clean and safe kitchen environment.

Chimney Cleaning Service

What does chimney cleaning include?

  • Our chimney cleaning service includes degreasing and stain removal of the chimney’s exterior, as well as deep cleaning of the mesh and filter.

Will the motor of the chimney be wet wiped during cleaning?

No, wet wiping of the motor is not included in our chimney cleaning service.

How much does chimney cleaning cost?

Our chimney cleaning service is priced at Rs 799/-.

How long does chimney cleaning take?

On average, chimney cleaning takes approximately 1 hour and 30 minutes to complete.

Do you provide transportation for chimney cleaning services?

Transportation is not included in the service cost. A transport charge of Rs 200 applies for services below Rs 1000/-.

Will the backside of the chimney be wet wiped during cleaning?

No, wet wiping of the backside of the chimney is not included in our service.

Can I schedule chimney cleaning along with other cleaning services?

Yes, you can schedule chimney cleaning along with our kitchen cleaning services for a comprehensive cleaning experience.

Do you offer discounts for recurring chimney cleaning services?

We offer discounts and special packages for recurring chimney cleaning services. Please contact us for more information

Is chimney cleaning safe for my chimney?

Yes, our chimney cleaning process is safe and effective, ensuring the removal of grease and stains without damaging the chimney.

What precautions should I take before chimney cleaning?

  • Before chimney cleaning, please ensure that the chimney is turned off and cool to the touch to prevent any accidents or injuries.

Fridge Deep Cleaning Service

What does fridge deep cleaning include?

Our fridge deep cleaning service includes deep cleaning of both the interiors and exteriors of the fridge, as well as dry cleaning of the backside.

Do you clean the motor of the fridge during cleaning?

No, wet wiping of the motor is not included in our fridge deep cleaning service

What is the price for single-door fridge deep cleaning?

The price for single-door fridge deep cleaning is Rs 599/-.

What is the price for double-door fridge deep cleaning?

The price for double-door fridge deep cleaning is Rs 799/-.

How long does fridge deep cleaning take?

On average, fridge deep cleaning takes approximately 1 hour and 30 minutes to complete.

Do you provide transportation for fridge deep cleaning services?

Transportation is not included in the service cost. A transport charge of Rs 200 applies for services below Rs 1000/-.

Can I schedule fridge deep cleaning along with other cleaning services?

Yes, you can schedule fridge deep cleaning along with our kitchen cleaning services for a comprehensive cleaning experience.

Is fridge deep cleaning safe for my fridge?

Yes, our fridge deep cleaning process is safe and effective, ensuring the removal of oil and grease stains without damaging the fridge.

How often should I schedule fridge deep cleaning?

We recommend scheduling fridge deep cleaning at least once every six months to ensure optimal cleanliness and hygiene.

Can I customize the fridge deep cleaning service?

Yes, we offer customizable options for fridge deep cleaning to meet your specific needs and requirements. Please contact us for more information.

Mini Cleaning Services

What does ceiling fan cleaning include?

Our ceiling fan cleaning service includes the removal of dirt and oil deposits from fan blades.

Do I need to provide a ladder for the service?

Yes, please provide a ladder if required for accessing the ceiling fan.

How much does ceiling fan cleaning cost?

The price for ceiling fan cleaning is Rs 49/- per fan for a duration of 15 minutes.

What does exhaust fan cleaning include?

Our exhaust fan cleaning service includes the removal of dirt and oil deposits from fan blades

How much does exhaust fan cleaning cost?

The price for exhaust fan cleaning is Rs 85/- per fan for a duration of 15 minutes.

What does kitchen sink cleaning include?

Our kitchen sink cleaning service includes the removal of stains and spots using cleaner.

Do I need to provide a ladder for the service?

Yes, please provide a ladder if required for accessing the exhaust fan.

How much does kitchen sink cleaning cost?

The price for kitchen sink cleaning is Rs 99/- per sink for a duration of 15 minutes.

What does gas stove cleaning include?

Our gas stove cleaning service includes the removal of stains and spots using cleaner.

How much does gas stove cleaning cost?

The price for gas stove cleaning is Rs 99/- per gas stove for a duration of 15 minutes.

What does microwave cleaning include?

Our microwave cleaning service includes deep cleaning of the interior and exterior of the microwave.

How much does microwave cleaning cost?

The price for microwave cleaning is Rs 150/- for a duration of 15 minutes.

What does trolley and shelves cleaning include?

Our trolley and shelves cleaning service includes the removal of stains and spots using cleaner, along with removing and placing back utensils.

How much does trolley and shelves cleaning cost?

The price for trolley and shelves cleaning is Rs 899/- for a duration of 2 hours.

What does balcony cleaning include?

Our balcony cleaning service includes deep cleaning of one regular balcony, including the removal of dirt and rust stains from the floor, railings, grills, etc.

How much does balcony cleaning cost?

The price for balcony cleaning is Rs 399/- for a duration of 30 minutes.

Classic Furnished Home Cleaning

What does dry dusting include in the living room and bedroom?

Dry dusting covers ceiling, walls, furniture, cabinet shelves, corners, and fixtures to remove dust and debris.

Do you clean windows and doors as part of wet wiping?

Yes, wet wiping includes cleaning windows, doors, electrical fittings, and cabinet/shelf exteriors using damp cloths.

Is dry vacuuming performed on sofas and carpets?

Yes, dry vacuuming is done on sofas and carpets to remove dust and dirt.

What is excluded from the classic furnished home cleaning service?

The service excludes the usage of scrubbing machines, cleaning of cabinet interiors, wet wiping of non-tiled walls and ceilings, shining wooden floors and furniture, as well as utensil removal and cleaning.

Can I customize the cleaning service based on my specific needs?

Yes, our cleaning service can be customized to suit your requirements. You can discuss any additional services or specific areas you want to focus on with our team.

Are the cleaning rates the same for all sizes of homes?

No, the rates vary based on the size of the home (1 BHK, 2 BHK, 3 BHK, 4 BHK, 5 BHK), as each requires different manpower and duration for thorough cleaning.

We recommend booking your cleaning service at least [X] days in advance to secure your preferred date and time slot.

We recommend booking your cleaning service at least 3 days in advance to secure your preferred date and time slot.

Can I reschedule or cancel my cleaning appointment?

Yes, you can reschedule or cancel your appointment by contacting our customer service team at least 24 hours before the scheduled time.

Do you offer same-day or emergency cleaning services?

Yes, we offer same-day and emergency cleaning services subject to availability. Please contact us directly to inquire about urgent cleaning requests.

Cleaning Process

Will the cleaning team bring their own cleaning supplies and equipment?

Yes, our cleaning team comes fully equipped with professional-grade cleaning supplies and equipment to ensure a thorough cleaning of your home.

Do I need to be present during the cleaning service?

It’s not necessary for you to be present during the cleaning service. However, if you prefer to be present or have specific instructions, we can accommodate your request.

How long will the classic furnished home cleaning service take to complete?

The duration of the cleaning service depends on the size of your home and the level of cleaning required. Our team will provide an estimated duration based on your specific requirements.

Will I receive a checklist or report after the cleaning service is completed?

Yes, we provide a checklist or report detailing the areas cleaned and services performed during the cleaning session for your reference.

What should I do if I notice any issues or areas missed during the cleaning?

If you notice any issues or areas missed during the cleaning, please inform us within 24 hours of the service completion, and we’ll promptly address your concerns.

Payment and Pricing

What payment methods do you accept for the classic furnished home cleaning service?

We accept various payment methods, including cash, bank transfers, credit/debit cards, and digital wallets, for your convenience.

Are there any additional charges or hidden fees associated with the cleaning service?

No, our pricing is transparent, and there are no hidden fees. The quoted price includes all services specified in the package.

Is gratuity for the cleaning team expected or included in the pricing?

While gratuity is not expected, it’s always appreciated by our hardworking cleaning team. You can choose to tip the team based on your satisfaction with the service.

Premium Furnished Home Cleaning

How do I book a premium home cleaning service with your company?

Booking your premium home cleaning service is simple! You can schedule your appointment online, over the phone, or through our mobile app.

Can I choose the date and time for my premium cleaning appointment?

Absolutely! We offer flexible scheduling options to accommodate your busy lifestyle. Just let us know your preferred date and time, and we’ll do our best to accommodate your request.

What should I do to prepare for my premium home cleaning service?

To ensure the best results, we recommend tidying up any clutter and removing personal items from areas to be cleaned. This helps our team focus on deep cleaning without any obstacles in their way.

What makes your premium home cleaning service different from standard cleaning options?

Our premium service goes the extra mile with specialized equipment and techniques for a deeper, more thorough clean. You’ll notice the difference in the sparkling results!

What products do you use for your premium cleaning service, and are they safe for pets and children?

We use eco-friendly cleaning products that are safe for your family and pets. Our cleaning solutions are tough on dirt but gentle on the environment.

How long does a premium home cleaning service typically take, and what areas of my home will be cleaned?

The duration of the service depends on the size of your home and the level of cleaning required. Our team will focus on all the key areas, including living rooms, bedrooms, kitchens, and bathrooms, ensuring every inch is spotless

How can I maintain the cleanliness of my home between premium cleaning sessions?

Regular dusting, vacuuming, and wiping down surfaces can help extend the effects of your premium cleaning service. We’ll also provide tips and recommendations for ongoing maintenance.

How often should I schedule a premium home cleaning service to keep my home looking its best?

The frequency of cleanings depends on your lifestyle and preferences. Some clients opt for monthly cleanings, while others prefer bi-weekly or quarterly visits. We’ll work with you to create a schedule that meets your needs

Do I need to be present during the premium home cleaning service, or can I leave the cleaners to work independently?

While it’s not necessary for you to be present, you’re welcome to stay if you prefer. Our professional cleaners are trustworthy and experienced, ensuring your home is in safe hands.

What happens if I need to reschedule or cancel my premium cleaning appointment?

We understand that life can be unpredictable. If you need to reschedule or cancel your appointment, please notify us at least 24 hours in advance, and we’ll be happy to accommodate your request

Will the premium cleaning service address specific areas or concerns I have in my home, such as stubborn stains or hard-to-reach areas?

Absolutely! We encourage you to communicate any specific areas or concerns you have with our team before they begin the cleaning process. They’ll tailor their approach to address your unique needs.

Are there any additional charges or hidden fees associated with the premium home cleaning service?

Our pricing is transparent, with no hidden fees. The quoted price includes all the services outlined in the package. If there are any additional services you’d like to add, we’ll discuss them with you upfront.

Do you offer any discounts or promotions for recurring premium cleaning services?

Yes, we offer special discounts for clients who schedule recurring premium cleaning appointments. Be sure to inquire about our loyalty program for additional savings on your future cleanings.

What safety measures do your cleaners follow, especially in light of the ongoing COVID-19 pandemic?

The health and safety of our clients and staff are our top priorities. Our cleaners adhere to strict hygiene protocols, including wearing masks, gloves, and maintaining social distancing whenever possible.

Can I provide feedback or suggestions after my premium cleaning service is completed?

Absolutely! We welcome your feedback and strive to continuously improve our services based on your input. Feel free to share your thoughts with us, and we’ll do our best to address any concerns or suggestions you have.

How is premium Deep cleaning different from classic deep cleaning?

Premium Deep cleaning offers an enhanced level of service compared to Classic Deep cleaning. While both services cover essential cleaning tasks such as dusting, wiping, and vacuuming, Premium Deep cleaning goes a step further by incorporating additional services and using advanced cleaning techniques. 

Premium Deep cleaning includes specialized treatments such as stain removal using scrubbing machines, thorough cleaning of hard-to-reach areas, and addressing specific concerns like stubborn stains or accumulated grime. Moreover, Premium Deep cleaning may involve the use of professional-grade cleaning products and equipment to achieve superior results. Overall, Premium Deep cleaning is tailored to provide a deeper, more comprehensive cleaning experience, leaving your home impeccably clean and refreshed.

Platinum Home Cleaning

What areas of the living room and bedroom are included in the cleaning service?

The cleaning service covers dry dusting of ceilings, walls, furniture, cabinet shelves, corners, and fixtures, as well as wet wiping of windows, doors, electrical fittings, cabinet exteriors and interiors, and photo frames in the living room and bedroom.

Will the cleaners vacuum the sofas and carpets in the living room and bedroom?

Yes, dry vacuuming is performed on sofas and carpets to remove dust and dirt, ensuring a thorough cleaning of these surfaces.

What kitchen surfaces are targeted for stain removal during the cleaning process?

 Stain removal covers tiles, stove, slab, sink, fixture, and exhaust in the kitchen, effectively eliminating grease, grime, and other tough stains.

Is wet wiping performed on all kitchen surfaces?

Yes, wet wiping includes cleaning countertops, cabinet shelves (both exterior and interior), chimney exterior and filters, fridge, and microwave to ensure a clean and sanitized kitchen environment.

What does the cleaning process entail for the balcony area?

The balcony cleaning service includes dry dusting of ceilings, walls, and corners, as well as wet wiping of windows, doors, and grills to remove dust and dirt, leaving your balcony clean and refreshed.

Will the cleaners clean the floor of the balcony as well?

 Yes, the cleaners will clean the floor of the balcony using cloths and mops to ensure all surfaces are thoroughly cleaned and sanitized.

What surfaces are wet wiped in the bathroom during the cleaning service?

Wet wiping covers the geyser, exhaust, window sills, glass partition, and mirror in the bathroom, providing a clean and hygienic environment.

Do the cleaners use a scrub machine for stain removal in the bathroom?

Yes, stains in the bathroom, including those on tiles, basin, toilet, and water closet, are removed using a scrub machine for effective cleaning.

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