Safety, quality and compliance
Safety, quality and compliance
A customer once asked whether our staff use harnesses for external window cleaning. This page answers that, and explains everything else we do to keep people and property safe.
Our standards
Our safety standards
Background-verified staff
Police verification and Aadhaar-based ID checks for every staff member. No verification, no deployment.
Trained before deployment
40 hours of classroom and on-site training, with supervisor sign-off for each skill.
Safe work at height
Harnesses, helmets, anchor points, certified platforms and telescopic tools. Only cleared staff work at height, always with a supervisor present.
Chemical safety
Approved chemicals only, at the right dilution, with safety data sheets on site and colour-coded bottles.
PPE for every job
Gloves, masks, non-slip shoes, and eye protection for descaling and degreasing work.
Quality checks
Room-by-room walk-through with the customer at home; weekly supervisor audits with photos on business sites.
Insurance
Public liability and workmen's compensation cover.
Statutory compliance
PF, ESIC, minimum wages and bonus paid on our payroll, with monthly challans shared with business clients.
Work at height
Our height-work protocol
- 1Risk check of the area and anchor points before starting
- 2Harness and helmet inspected by the supervisor before use
- 3Area below barricaded, with a ground supervisor throughout
- 4Platforms and ladders checked for stability; no leaning out of windows
- 5Work stops in high wind, rain or if anything looks unsafe
Certifications
Credentials
ISO 9001:2015 certified
Certificate copy shared on request and in every business proposal.
Insurance
Public liability and workmen's compensation cover.
After you book
What happens after you say yes
Every job follows the same written process, from the quotation to a follow-up call months later.
- Same written process and completion checklist for every team, every job
- Before and after photos kept on record for every job
- Complaints resolved within 48 hours
- Weekly sales and operations review of every complaint and piece of feedback
- Partner teams paid only after the checklist and your feedback are in
- 01
Price and terms in writing
Once you accept the quotation, we send the agreed price, scope and terms on WhatsApp or in writing. A small advance confirms the slot; the balance is paid after the job.
- 02
One point of contact
Your booking moves to an operations coordinator, who calls you straight away and stays your single contact until the job is closed.
- 03
Morning confirmation call
On the day, we call before the team leaves to confirm timing and take any last-minute instructions.
- 04
Uniformed team, photographed
The team is photographed in full uniform before leaving, so we know exactly who is on their way to your home.
- 05
Before photos on arrival
The supervisor photographs problem areas before work starts, so the result can be checked against them.
- 06
After photos and signed checklist
When the work is done, the supervisor takes after photos and walks you through a completion checklist. You sign it only when you are happy.
- 07
Feedback and follow-up
We ask for your feedback on the spot. Any complaint is resolved within 48 hours, and we call again after 3 months to see how the home is holding up.
FAQs
Safety and quality questions
Do your staff use safety harnesses for external window cleaning?
Yes. Any work at an exposed edge uses a full-body harness and helmet secured to a proper anchor point, or a certified platform. Only staff trained and cleared for height work do it, and a supervisor is always present. In homes without safe external access, we clean glass from inside with telescopic tools and tell you clearly what is excluded.
Are your cleaning chemicals safe for children and pets?
We use approved products at correct dilution and ventilate as we work. Tell us about infants, pets or allergies when booking and we will adjust the products we use.
What if something is damaged?
Staff are trained to move and clean valuables carefully. If our team causes damage, report it during the walk-through; reimbursement follows our terms, subject to inspection.
Can I see a staff member's ID?
Always. Every team member carries a company ID card, and the supervisor's name and number are shared before the visit.
Do I have to pay an advance?
Nothing is paid on the website. Once you accept the quotation, a small advance confirms your slot, and the balance is paid after the job when you have signed the completion checklist. Regular and premium customers may not need an advance.
Who do I speak to after booking?
An operations coordinator calls you as soon as your booking is confirmed and stays your single point of contact, from the morning-of call to the final payment.
How do you check the quality of the work?
The supervisor takes before and after photos and walks you through a completion checklist that you sign. Complaints are resolved within 48 hours, and every complaint is reviewed in a weekly team meeting.
What is the TCC Membership Card?
A membership for regular customers, offered after a job you were happy with. It gives repeat customers priority and better rates on future cleans. Ask your coordinator for current benefits.
Need our safety documents for a vendor assessment?
We share training records, chemical safety data sheets, insurance and compliance documents with every proposal.